Why we removed the heart button.
We took out the button that asked users to "like" outfits — and the recommendation engine got 18% better. A note on the cost of feedback you didn't ask for.
Read →For the first six months of closed beta, every outfit suggestion shipped with two small buttons — a heart and an X. We thought we were collecting signal. We thought we were teaching the algorithm to understand taste.
What we actually collected was availability bias. Users tapped hearts for outfits they happened to be in the mood to imagine wearing, not outfits they'd actually wear. The algorithm dutifully learned to recommend "mood-board" outfits — interesting, photographable, occasionally absurd — instead of practical ones.
We removed both buttons. The only signal we kept was did you wear it? — a single tap the next morning, opt-in. The model still has fewer data points per user, but each one is now a fact rather than a fantasy. Outfit-completion rate is up 18% across the cohort.
If your machine-learning product has a "thumbs up" button, ask what behaviour it actually rewards. Often it's the behaviour of clicking, not the behaviour you wanted.